Privacy Policy

1. Information We Collect

We may collect the following information when you use our site or place an order:

• Contact details such as your name, email address, phone/WhatsApp number, and shipping address
• Order details, including products purchased, customization preferences, and order history
• Communications you send us via WhatsApp, email, or our contact form
• Basic technical information such as browser type and language/currency preferences, used to operate the site correctly

2. How We Use Your Information

We use your information to:

• Process, confirm, personalize, and fulfill your orders
• Communicate with you about your order, including via WhatsApp
• Respond to inquiries and provide customer support
• Send newsletters or promotional updates, only if you have opted in
• Improve our products, website, and customer experience
• Comply with legal obligations and prevent fraud

3. WhatsApp & Third-Party Communication

Order confirmations and custom order details are frequently coordinated over WhatsApp. Messages sent through WhatsApp are subject to WhatsApp's own privacy policy and terms, operated by Meta. We only use WhatsApp conversations to process your order and respond to your inquiries.

4. Cookies

Our website may use cookies or similar local storage to remember your language and currency preferences and to keep items in your cart. You can control cookies through your browser settings, though some site features may not work correctly if cookies are disabled.

5. How We Share Your Information

We do not sell your personal information. We may share it with trusted third parties only as needed to run our business, such as shipping carriers to deliver your order, payment processors to handle transactions, and service providers who help us operate our website - each bound to use your information only for the purpose we specify.